Terms

Terms of Service

Last updated November 8, 2026

These terms cover your use of LetsGoSite, run by Cannappy LLC, based in Sacramento, California. That includes letsgosite.com, the websites we host, the AI receptionist, and bookings. By using the service you agree to them. If you use it for a business, you're agreeing for that business.

The service

We build and host websites for small businesses and, on plans that include it, answer calls and handle bookings with an AI receptionist. What each plan includes and costs is shown on our pricing section.

Plans and payment

• Monthly plans bill each month through Stripe until you cancel. There's no contract.
• Upgrades start right away. Downgrades start at the end of your paid month.
• Google Ads spend and anything else listed as separate on your plan isn't included in its price.
• If we change a price, we'll tell you before it applies to you.
• Questions about a charge? Email us and we'll look into it.

14-day money-back guarantee

If you're not happy within 14 days of your first payment, email [email protected] and we'll refund that first payment in full. After that, cancel any time. There's no contract.

• To ask, email [email protected] from the address you signed up with, within 14 days of your first payment. You don't have to give a reason.
• It covers your first payment only. Later monthly payments aren't refunded: when you cancel, your plan runs to the end of the month you've paid for.
• The one exception: if we registered a domain for you, we keep back what we paid the registrar for it, since that can't be refunded. The domain is registered in your name, so it stays yours and we can move it to you.
• We refund the card you paid with. Your bank may take 5 to 10 business days to show it. Your plan ends with the refund, and your site moves to our Free plan on its letsgosite.com address.

Cancelling

You can cancel any time. Your plan runs to the end of the month you've paid for, and then your site moves to our Free plan on its letsgosite.com address. A one-time Starter purchase stays yours. A domain we registered for you keeps working until the year we paid for ends, and it won't renew on our account.

Your content and your customers

• You own what you give us: your name, photos, words and business details. You let us use them to run your site and the service.
• You're responsible for making sure what's on your site is accurate and that you have the right to use it, including anything we wrote or filled in for you once you've seen it.
• You're responsible for following the laws that apply to your business, including what your customers must be told and how you contact them.

The AI receptionist

Our receptionist is an AI. It can misunderstand a caller, give an incomplete answer or miss a message, so check your messages and bookings, and don't rely on it for emergencies. Calls are handled as described in our Privacy Policy.

What we don't promise

We don't guarantee a Google ranking, a number of leads or any amount of sales. We work to keep the service running, but it may sometimes be down, and text messages depend on phone carriers we don't control.

Fair use

Don't use the service for anything illegal, misleading or harmful, to send spam, or to get around its limits or security. We may suspend or remove a site or account that does.

Limits on our liability

The service is provided as is. As far as the law allows, Cannappy LLC isn't liable for indirect or consequential losses, such as lost profits or lost business, and our total liability for any claim is limited to what you paid us in the 12 months before it arose.

Changes and law

If these terms change, we'll update the date at the top, and using the service after that means you accept them. California law applies, and any dispute goes to the courts in Sacramento County, California.

Contact

Email [email protected], or write to Cannappy LLC, 1401 21st St #12541, Sacramento, CA 95811.